Guest presence detection, intelligent staff alerts, response time tracking, and operational analytics designed specifically for hospitality properties where you can't see every table, every zone, and every guest.
Alerts
Stats
Your property has a beautiful terrace out the back, beachfront seating, a rooftop bar, and a pool area. Your staff can't see all of them at once. A guest sits down at a table in a low-visibility zone, waits ten minutes, and nobody comes. They leave unhappy — or they leave entirely. You had no idea they were there, and now you've lost revenue and a potential regular.
Simple QR codes at every table, seat, and zone. When a guest scans, your staff are alerted instantly. No app download, no account creation — just point a phone camera and help arrives.
Camera-based detection for guest presence, posture, and gestures. The system sees a raised hand or a guest waiting and creates an alert automatically — no QR scan required.
Live alerts with priority ranking. Low-visibility zones and gesture-detected events get escalated. Staff see what matters most, first.
Every alert is timestamped from creation to resolution. Over time, you build a clear picture of operational performance — which zones are slow to service, which shifts are most responsive, where the bottlenecks are.
Set up trigger-action rules: guest raises hand → urgent alert to floor manager. Table occupied for 5 minutes with no order → reminder to service team. Fully configurable to match your operations.
Periodic reports delivered by email — daily, weekly, monthly. Analytics summaries that help you make staffing and layout decisions based on data, not guesswork.
QR codes are placed at tables and zones throughout your property
Cameras are configured to monitor key areas (optional video analytics layer)
Guests scan or are detected — an alert appears on the staff dashboard
Staff respond and dismiss alerts — response time is tracked
You review analytics to optimise staffing, layout, and service flow
Beach clubs, rooftop bars, and resort restaurants with multiple service zones. Any hospitality property where staff visibility is a challenge. Operations managers who want data-driven insights into service performance.
Works seamlessly with all other Stellar Technology products. Manage everything from a single dashboard with Single Sign-On.
Request a demo or get a quote — we'll show you exactly how it works for your business.